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Organization: North York Women's Shelter  
Phone Numbers: 416-638-7335
TTY: 1-833-286-9865
Crisis: 1-866-863-0511
Fax: 416-638-9557
Email: info@nyws.ca
Website: nyws.ca/
Address:
940 Sheppard Ave W
North York, ON
M3H 2T6
Intersection: Dufferin St and Sheppard Ave W
Location: Toronto (Bathurst Manor)
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Accessibility Notes: Elevators and ramps
Hours:
  Service
Mon8am-4pm
Tue8am-4pm
Wed8am-4pm
Thu8am-4pm
Fri8am-4pmOpen

Daily 24 hours
Executives: Carol Latchford - Executive Director
416-638-7335 ext 120 * carol@nyws.ca
Public Contacts: Jhoanel Lucero Ruiz - Programs and Services Manager
416-638-7335 ext 103 * jhoanel@nyws.ca
Service Description: Gender Based Violence (GBV) Emergency Shelter / Violence Against Women (VAW)
  • 40+ beds, trauma-informed emergency shelter providing safe and confidential accommodation
  • pet friendly - on-site kennel available for dogs and cats
  • 24/7 crisis intervention and emotional support
  • individual and group counselling
  • referrals, advocacy and court accompaniment
  • personalized safety planning and service coordination
  • transitional housing supports
  • children's programming
  • community education and outreach
  • navigation of systems and resources
Transitional Support Services
  • assistance finding permanent affordable housing
  • help accessing subsidized childcare and local schools
  • school registration support
  • educational workshops, recreational activities and outings
  • follow-up services for continued safety and well-being

Fees: None
Application: Individuals can call directly to our office and self-referring and/or referred by Assaulted Women’s Helpline or other service providers
Eligibility / Target Population: Women, trans, non-binary, two spirit people, with or without children escaping from violence
Languages: English * Hindi * Italian * Portuguese * Punjabi * Spanish * Urdu * Arabic * Bengali * Cree * German * Hungarian * Jamaican Creole * Persian * Somali * Swahili
Language Notes: French interpretation and other languages available upon request
Area Served:
Aurora, Barrie, Brampton, Burlington, Hamilton, Kingston, Markham, Milton, Mississauga, Oakville, Oshawa, Pickering, Richmond Hill, Scarborough, St. Catharines, Thornhill, Toronto, Vaughan, Whitby, Woodbridge  
See Also: Gender-Based Violence Shelters

This information was last completely updated on December 5, 2025

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© 2025, Ontario Health atHome

Updated December 5, 2025
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"About Us"
North York Women’s Shelter (NYWS) provides a safe, trauma-informed space for women, children, and gender-diverse survivors of violence. We offer support, advocacy, and programs that empower residents to heal, build safety, and reclaim their lives.