Organization: Canada. Immigration and citizenship
Toll-Free: 1-888-242-2100
TTY: 1-800-855-0511 (Voice to TTY)
711 (TTY to Voice)
1-800-855-1155 (TTY to TTY) requires a TTY device
Website: www.canada.ca/en/immigration-refugees-citizenship.html
Hours: Mon-Fri 8am-4pm
Executives: Minister for Immigration, Refugees and Citizenship
Service Description: Canadian federal department * facilitates the arrival of immigrants, provides protection to refugees, and offers programming to help newcomers settle in Canada
  • citizenship services
  • passport program
  • issues work and study permits to work or study in Canada
  • services for immigrants, including issuing permanent resident cards
  • refugee resettlement programs and handles refugee claims



Fees: Varies by service
Application: Visit website
Eligibility / Target Population: People seeking to immigrate to Canada * refugee claimants * people working towards Canadian citizenship * people seeking study and work permits in Canada
Languages: English ; French
Language Notes: French reception, programs, publications, and website * French interpretation available upon request
Area Served: Canada
See Also: Immigrant, Newcomer, and Refugee Services
Last Updated: 5/8/2025
Service Profile Web Address: eng/displayService.aspx?id=167639

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