Program: Home Help
Organization: CHATS - Community and Home Assistance to Seniors
Phone Numbers: 905-713-6596
Toll-Free: 1-877-452-4287
Fax: 905-713-1705
Email: seniorshelp@chats.on.ca
Website: www.chats.on.ca
Address:
240 Edward St, Suite 1
Aurora, ON
L4G 3S9
Intersection: Yonge St and Edward St
Location: Aurora
Hours: Office Hours: Mon-Fri 8:30am-4:30pm
Service Description: In-home support to assist persons with routine household activities and instrumental activities of daily living, such as light housekeeping (of personal living space), household management tasks, shopping and meal preparation * assessment, service planning and care coordination is also provided * the program focus is strengths based - supporting persons to complete tasks independently and assisting with tasks they cannot perform

Service is provided by a trained Home Support Worker with special knowledge in working with older adults



Program location(s): This service is provided where the client resides within York Region and South Simcoe

Availability: Service is generally available Monday to Friday, 9am-5pm, for a minimum two-hour visit * exceptions may be approved, where essential, pending staff availability

Frequency of Service: As determined by client, within service maximum * service is generally provided weekly, every other week or monthly

Limitations: Service is limited to a maximum of eight hours per month * persons receiving meal preparation service may receive additional hours * no personal care is provided under this service

Fees: Fees determined through assessment
Application: Call * no referral required * in-home assessment required for service
Eligibility / Target Population: Older adults 55 years and older and adults with disabilities
Languages: English ; Chinese (Cantonese) ; Chinese (Mandarin) ; Italian ; Russian ; Persian
Language Notes: Interpretation services available
Area Served: York Region and South Simcoe
See Also: Home Help and Homemaking
Last Updated: 4/24/2025
Service Profile Web Address: eng/displayService.aspx?id=142455

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